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Rental Terms
& Conditions
Rental charges are listed
in Euros € and include hotel delivery and collection (during office hours),
unlimited mileage, full comprehensive insurance (subject to excess depending on
car group), free 24hr road assistance service, road licensing fees and Value
Added Tax.
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Standard Insurance (Included)
All cars are comprehensively insured against damage resulting from an accident,
vandalism, fire or theft. However the renter is responsible for an excess charge
in case of damages varying from €500-€700 depending on car group. The excess is
payable in all circumstances of damage unless the damage cost is less then the
excess amount, or if a Third Party accepts fault and liability and pays for
damages.
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Super CDW & TDW Insurance cover (optional)
This is an optional insurance package deal comprising of Collision Damage Waiver
and Theft Damage Waiver. By opting for this package (costing between €5-€9 /
day) the renter is relieved from 75% of the excess liability in the necessity of
a claim resulting from an accident or theft.
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Full Damage Waiver Insurance cover (optional)
This optional coverage removes the full excess amount payable in case of a claim
and therefore relieves the renter from all financial obligation in case of
damages resulting from an accident, theft, attempted theft or vandalism.
Standard conditions apply that may void this coverage (such as careless driving)
especially if renter is proven to have driven the car recklessly or under the
influence of drugs or alcohol.
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Personal Accident Insurance (optional)
Personal Accident Insurance is optionally available to insure the driver and
passengers of the rented car against injuries and medical expenses in case of
accident up to a pre-determined amount (approx €11,000) according to the
vehicle's insurance policy. An excess of €125 is applicable.
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Delivery and Collection
Car deliveries and collections between 7am and 7pm are made free of charge to
any location in Malta with the exception of the Airport or Harbour terminal
which are subject to a small additional fee to recover parking expenses and
waiting time. A charge is also applicable for deliveries or collections from the
island of Gozo.
Clients having a car delivered to their place of stay in Gozo will be required
to drive our representative back to the Mgarr ferry terminal.
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Exceptions To An All Inclusive Insurance (FDW)
Charges for any of the damages below will be charged directly to the client, the
most important are the following: Antenna, trays, damage to car lock , personal
belongings, GPS Navigation systems, loss or damage to keys , windshield wipers,
glass, mirrors, wheels, tires, spare key and car jack, hubcap, lights, gas cap,
warning triangles, damage to the upholstery of the car, extreme dirtiness in the
car, underside damage, damage due to negligence, tire punctures and burst tires,
fuel errors, damage to child seats and baby seats, lack of electricity because
of forgotten turn on electrical devices, the car rental company, in any case, is
not obligated in replacing a flat tyre or damages in radio. Damage caused by
drunk driving or negligent driving will never be excluded from the client's
direct responsibilities. Car radios/CD players/stereos are not insured against
damage or theft unless the facade of the stereo is handed back to the company.
Any unnoticed accident or damage to the vehicle may be interpreted as
negligence. This may result in a charge to the client.
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After Hour Rentals
All rentals commencing between 7pm and 7am (any location in Malta & Gozo) or on
Public Holidays are subject to a one time after hour delivery charge.
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Additional Drivers (optional)
The insurance included in the rates covers up to one driver aged 25-70 years of
age. An extra daily charge is applicable to insure each additional driver and
these must present their driving license at time of rental.
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Fuel Policy & Charges (compulsory)
All cars are delivered with approx half a tank of fuel which is charged for at
commencement of rental at the going government price/litre. On most cars this
will cost around €24 but it can go up to €40 on the larger vehicles. Upon
termination cars are to be returned empty as it is only fair that customers
return cars empty after having paid for the fuel supplied. Any fuel left in the
car will ultimately serve as a 'thank you' gesture towards the company and will
serve to make up for fuel used when we effect free deliveries and collections.
No refunds are given for fuel left in the car upon termination.
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Baby / Child Seat Rentals
We offer three types of baby seats for hire (Newborn seats, Child seats and
booster seats). These must be ordered in advance when making a reservation and a
daily charge per seat is applicable. Clients are advised that baby seats will
only be supplied with the car and will not be fitted by our staff members.
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Driving age / Young drivers / Mature drivers
All cars are insured for drivers aged between 25 and 70. Drivers aged 21-24 or
71-75 will be required to pay a daily surcharge imposed by our insurers, and the
excess reduction options (Super CDW and the FDW) are not available.
Drivers under 25 years must have held a full license for at least 3 years whilst
drivers over 70 must present a recently renewed license and a doctor's
certificate stating fitness to drive.
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Security Deposit
Payment may be effected using any major credit card (VISA, Mastercard, AMEX or
Diners) or in cash (Euros, US Dollars and Sterling accepted). All renters must
however sign a blank credit card imprint at time of rental even if they are
paying in cash, as a security against the applicable excess amount and any
against any eventual parking contraventions or over-speeding fines.
Non credit card holders will be required to leave a cash deposit equal to the
excess amount carried by the car which will only be refunded 3 weeks after
termination of rental.
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Delivery of alternative vehicle from one booked
Please note that examples of makes & models used in this website are to aid
description and are not guaranteed. We only guarantee the vehicle category and
specifications (eg. aircondition, manual, compact size etc...). In case a car
within your booked group is not available you will receive a free upgrade.
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Parking tickets / Traffic violations / Overspeeding Fines
Any parking tickets, traffic offences, fines or contraventions will
automatically be charged to the clients credit card during or after time of
rental either by our company or directly by the local enforcement services.
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Disclaimer: Car Stereos / CD / radio cassette players
We would like to draw the attention to all clients that even though our vehicle
descriptions may include car radios or stereos as features on some cars, we
reserve the right in rare and unforeseen circumstances to deliver cars without
these extras. This is because sometimes a car is returned with a faulty
stereo/CD or we deliver an alternative vehicle from the one booked or we might
supply a subcontracted car which might not have a radio cassette or stereo
installed. The cost of installing, repairing or replacing these stereos is not
built into our rental charges thus we are not under obligation to provide such
extras should we be unable to do so..
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Delivery timings
Whilst we always try to deliver cars exactly at the requested time, we sometimes
encounter traffic and other set backs beyond our control so kindly allow a 20
minute margin either way from the time booked. This is only applicable for
hotel/address deliveries or if a flight lands ahead of time booked. In case our
representative is late by more than 20 minutes kindly call our office on (356)
21 313261 as we may be unable to find your exact location or to reach you.
Please allow up to one hour in the case of Gozo deliveries.
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Tyres Punctures & Roadside assistance
Our 24 hour roadside assistance is available free of charge all over Malta &
Gozo. In case of a flat tyre / puncture please notify our office and we will
send the service to change your wheel. Renters are informed that tyres and
wheels are not covered by the insurance so all puncture repairs are at the
renter's expense. Tyres and rims damaged during rental are at the renter's
expense and must be repaired / replaced forthwith. The assistance service will
not be provided free of charge to replace second punctured wheel unless the
first puncture has been taken for repairs by the renter.
Should renter run out of fuel, we can arrange delivery of a few litres of fuel
to any location on the island, however the renter will have to pay for the fuel
supplied plus a delivery charge.
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Lost & Stolen car keys
Should a car key be lost during rental this will be at the renter's expense and
a charge will apply for delivery of the spare key and the work involved to
replace the lost key. Should the key be locked inside the car a delivery charge
will be imposed at the renters expense.
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Early returns of vehicles
Should you decide to terminate your rental prior the agreed / originally booked
date, you will not be entitled to any refund for the remaining period. We may
under special circumstances allow a part refund at our discretion, either in
cash or as a credit note to be used on future services from our company, but we
are under no obligation to do so.
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Late returns of vehicles
If a vehicle is returned later than originally booked / agreed we reserve the
right to charge a full day's hire, even if the car is returned late by a couple
of hours. Each rental agreement is allowed 1 hour of grace after which a late
return could be charged up to a full day's hire. Additional collection fees &
other charges may also be applicable if a vehicle is returned late without prior
notice.
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Last minute bookings vs Internet bookings
The preferential rates advertised on this website are only applicable for
internet bookings made in advance, as we are given enough time to allocate our
bookings and maximize the use of our cars. We reserve the right to charge
different / higher rates for last minute and locally booked rentals besides the
possibility that the car of your choice might not be available if you leave your
booking for the last minute. Therefore we always recommend booking by internet
in advance rather then leaving it for the last couple of days!
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Flight Information
This information is mandatory and required for all airport rentals. We will not
be held responsible if your car is not prepared for you when you arrive in Malta
should you fail to provide us with your correct flight number and approximate
time of arrival.
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Accidents / Roadside Assistance
Customers must contact Active Car Rental / SwanSea Car Hire at the time of the
incident and will be required to fill in a police report and an insurance claim
form (if applicable) and pay the applicable excess charge. Failure to notify the
garage straight away may automatically void your insurance cover making the
renter liable for all repair costs of the car and third parties, including loss
of use of the vehicle whilst under repairs.
Dependent on the circumstances we reserve the right not to replace the vehicle
without a refund for any remaining days of hire.
The insurance company may at its own discretion decline coverage should there be
suspicion of driving under the influence of drugs or alcohol, proven reckless
driving, if the car was driven by any person other then the insured and for any
other reason listed on the back of the rental agreement signed on collection of
the vehicle.
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Condition of vehicle /
Excessive dirt
All vehicles must be returned in the same condition as when rented except for
expected wear & tear and dirt. If a car is returned with excessive dirt /
stains, special cleaning may be required at a cost to the renter.
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Cancellation Policy
A full refund for any deposit paid upon reservation will be given for
cancellations received at least 10 days in advance of commencement of rental. We
however reserve the right to impose a fee or retain the deposit for
cancellations received within the last 10 days. Bookings cancelled in the last
minute have a minimum cancellation fee of €50.
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